FAQs

1) Do you make leather jackets?
Yes, Eve Suiting specializes in leather jackets. We use high-quality leather and skilled craftsmanship to create durable and stylish designs.

2) Can you ship to APO or PO Box addresses?
We ship via express couriers such as DHL and FedEx, which cannot deliver to APO, FPO, or PO Box addresses. Please provide a physical street address for delivery.

3) Do you offer a money-back guarantee?
Yes. If the product you receive is defective or incorrect, we’ll issue a full refund. This guarantee is valid for 30 days from the date of delivery.

4) Can I change my order after placing it?
Changes can be made within 24 hours of placing your order. After that, your order will be moved to production and cannot be altered.

5) How will I know my order went through?
You’ll get an order confirmation email immediately after checkout.

6) How do I track my shipment?
Once your order is shipped, you’ll receive an email with tracking details. You can also check your order status through our website.

7) Can I cancel my order?
Orders can be canceled before dispatch. If your order has already shipped, you’ll need to cover return shipping and request a refund in line with our return and exchange policy.

8) Do you make custom jackets?
Yes, Eve Suiting offers custom jackets tailored to your preferences. You can share your size, design ideas, or special requirements with us, and we’ll create a jacket made just for you.

9) How long does it take to make a custom jacket?
Custom orders usually take 3–4 weeks depending on the design and material. We’ll give you an estimated timeline before starting production.

10) Can I return or exchange a custom jacket?
Because custom jackets are made to order, they are not eligible for refunds unless the product is faulty or made incorrectly. Please confirm your measurements carefully before placing a custom order.

11) Where do you ship?
We ship worldwide, including the USA, UK, Canada, Australia, and Europe. Delivery times may vary depending on the destination, but tracking details will always be provided.

12) How much does shipping cost?
Shipping is free for all orders, no matter where you are located.